Session Descriptions

Here are some of the presentations you can enjoy at LabMan 2018! For an outline of the schedule of events and sessions, see the Program and Schedule page.

Collaboration Tools

Erica Kordes - Account Executive

CDW-G Education
  • Rahul Mathur, CDWG Collaboration Solution Architect

An estimated 56 million business meetings take place in the United States every day, and it’s estimated that 20 percent of today’s meeting time is consumed by technology challenges. As more work is conducted remotely, technology – along with its performance and ease of use – have become critical to meeting effectiveness. Join us for this session as we explore how to leverage technology to enhance the meeting experience across your organization, and how all of this can make meetings more productive. In this presentation, CDWG will discuss technologies that students can use to collaborate, in the lab, in the classroom, on a project or remotely. Options for Students to:

  • Attend a meeting
  • Share Documents
  • Review Documents
  • Whiteboard
  • Collaborate
  • Assign Task

Unsung Heroes: Student Employees

Megan Deaton - IT Coordinator

University of Maryland, College Park

It is often said the most consistent aspect of working with technology in higher education is that it is ever changing. The University of Maryland College Park, recently underwent some pretty big advancements with the technology provided inside the classroom and how we support our campus community. There were a lot of moving pieces happening at one time and the student employees truly were the unsung hero’s being able to adapt day to day as we navigated a sticky web of unknowns as the academic year began. In this session, I will discuss the challenges faced and how we as a team overcame them. I will discuss the importance of trust, good hands on training, performance assessment, scheduling 50+ students, while trying to remain adaptable.

ZFS File System in Desktop Lab Environment

Alexei Kotelnikov - Associate Director of Information Technology

Rutgers School of Engineering, Engineering Computing Services
  • Trent Handlovsky

When administrating multi-user computer labs, there are many aspects that need to be properly addressed. Some of the main questions are; How will the computers be secured so that as the next user logs in, minimal to no personal data is left behind? How will the machines receive updates or changes? The answers our group has devised to these questions utilizes a ZFS based filing system for maintaining the required Linux/Windows computing environment. This file system allows for snapshots of the filesystem data-set to be taken as checkpoints. Using the filesystem for directories where users store data as well as a virtual machine disk for Windows, and reverting these directories and files back to a snapshot of the file system before the next user logs in assures for a clean and secure environment. Thanks to this checkpoint nature of the filesystem, sending and receiving filesystem updates, as well as the whole file system, is a very simple and easily scalable process.

Wading in DAH (Digital Art History) Water in the Collaboratory

Quint Gregory - Director

Michelle Smith Collaboratory for Visual Culture, Department of Art History and Archaeology

LabMan 2018 attendees are invited to drop by the Michelle Smith Collaboratory for Visual Culture in the Department of Art History and Archaeology to experience how this flexible space is employed for one week each year to present to any and all a free workshop series on several digital art history methods and tools. The Director, Quint Gregory, will give an overview of the space and his workshop philosophy, as well as a sampling of noteworthy projects (virtual modeling, digital curation, augmented reality)

eSports: Innovation Through Collaboration

Spencer Coleman - Technical Support Manager

Weber State University
  • Sarah MacKay

The nature and use of technology is constantly evolving in higher education. The emergence and the importance of eSports has increased significantly in the last few years. In addition, there are also increasing constraints on physical and financial resources. At Weber State University, we collaborated to leverage resources from Housing and Residence Life, Student Clubs and Organizations, Bookstore, and faculty to innovatively convert a traditional open lab, into an eSports lab, while still providing traditional academic services. Our presentation will discuss our experience collaborating with these various groups including challenges we faced and the things we learned along the way. Format of Presentation: The presentation would entail an interactive game, visual presentation, group discussion, and a video. Following are the presentation learning outcomes: - Understanding the importance of collaboration and innovation to meet the evolving needs of students - Overcoming the stigma attached to eSports in Higher Ed. - Conveying the benefits to embracing eSports on campus.

Development and Deployment of the University of Nebraska's Lightboard Design

Greg Carstens - Audio Visual Design Engineer

University of Nebraska-Lincoln Information Technology Services Learning and Emerging Technologies
  • Brad Severa

The University of Nebraska Learning and Emerging Technology team (ITS) liked the idea of the light board but saw several design aspects to improve upon. We designed and built our version in house and then tested our beta version with several key faculty members. The University of Nebraska model added several key improvements including portability and height adjustability for faculty who are seated up to individuals who are well over six foot tall. Lightboard allows faculty to engage with students face-to-face at the board. The Light Board allows an instructor to face the students - this maintains better eye contact and creates a more deliberate presentation. It also replaces the traditional teaching method of looking over one's shoulder to teach while at the white board. The clear board and use of neon markers on a glass surface creates a vivid and engaging content.

Rebuilding Non-Functioning Lab Solutions

Louis F. McHugh IV - ​Director, Information Technology

Illinois Institute of Technology-School of Applied Technology
  • Ian Hernandez

Repurposing existing tools to meet unconventional needs. Remodeling of our primary lab space to from the ground up. This talk will provide an overview of the problems, solutions, and discuss the implementation of this solution.

Hacking the Collaborative Computer Lab

Lars Sorensen - Sr Instructional Technologist

Computer Science, Rutgers University

Wanting to reinvigorate interest in their computing labs, Rutgers University embarked on a new path for their instructional labs in the fall of 2010. Considering a mixture of best practices for collaborative spaces and the insights of “Third Spaces,” the CAVE, a domain specific collaborative computer labs was created. In past LABMAN presentations we told the story of how the CAVE was developed and built, now we turn our attention to tweaks, tricks and techniques for acting as an informational hub for your program, supporting and creating new University clubs, running tutoring programs and benefiting from curating the setting of a community of practice. This year’s theme, technology driven collaborative learning, is a perfect fit for the CAVE, a domain specific collaborative computing lab.

Moving Virtual Labs Forward

David Baugh - IT Manager

UMD College of Information Studies
  • David Baugh, Faculty

Our goal in the session is to present the Virtual Computer lab system developed at the UMD iSchool, which leverages AWS EC2 cloud resources to enable students to access not only a variety of software packages, but also customized installations of specific tools to enable instruction. We would then like to present a handful of use cases for future iterations of the product in order to generate discussion about further development of the tool.

Classroom Support Dispatching - Lessons Learned

Jeanne Gregor - Director

University of Maryland, College Park
  • Linda Rossi
  • Caitlin Flory

Discussion of how the University of Maryland College Park transformed out classroom support team in Fall 2017 from an office with a desk phone to dispatchers in call center utilizing an integrated ticketing system and a chat solution.

Are you tired of allocating up to 80% of your IT’s budget on infrastructure and only 20% to services delivery?

Troy Pepper - VP of Sales

  • Fuller Ming, VP of IT DS, UMD

Embracing the Cloud to support Student Technology Services is not about asking if but when and how IT can begin the transition. Students, faculty, and staff are already relying on cloud services every day. Transitioning your Student Technology Service to the Cloud offer IT departments real solutions, particularly when delivered by a vendor that understands Higher Education. Key areas of impact are: user experience, capability, scalability, cost, and control. The presentation will describe how WEPA impacted this (5) five areas at the UMD. WEPA will showcase a live Cloud-Based application where the audience will have the opportunity in real-time to physically participate in both the user experience and IT onboarding of a Student Technology Service to the Cloud.

Using Data for Classroom Lifecycle Projection and Valuation

Brian Raley - Manager, Client Services and Project Engineering

Towson University

Demonstration of how Towson University uses an SQL database to track classroom AV equipment, provide real time valuation data, equipment lifecycle planning, and to populate the Virtual Tour:

Interactive Technologies: Our Road Map!

Carlos Coronel - Jones College of Business IT Director

Middle Tennessee State University

This session will communicate the last 4 years experience of the Jones College of Business. Our original goal was to upgrade our curriculum and create a culture of student engagement and interaction. A road map of our experience, from buy-out from top administration, selecting key technologies, identifying key faculty and classes, investing in faculty development and gathering student feedback. How the technologies forced pedagogy shifts in class delivery. The presentation will share lessons learned and best practices. We will encourage everyone to apply different technologies to your own environments. We expect to have a great session by having a all participants to share their own experiences. The presentation could include live demonstrations of used technologies. Panopto, Top Hat, Turning Point, D2L, Zoom, iPads and educational taxonomies

Fearless Teaching

Scott Roberts - Director of Instructional Excellence & Innovation

Teaching & Learning Transformation Center, University of Maryland

Before we commit ourselves to tools and techniques, it is important to take a step back and reflect on some of the most influential scholarly work on teaching and learning. What do we consider to be sound, evidence-based practice? What are the tested strategies for implementation across a wide range of disciplines, class sizes, and course formats? We will review some essential research findings and discuss the role that technology can play in helping us articulate our goals and teaching practices.

Using Facetime to Provide Virtual Classroom Support

Emanuel Alvarez - Learning Environments Support Lead

Information Technology Services, University of Southern California

Pros and Cons of using facetime, or other video platforms, to provide virtual classroom support to customers in our learning spaces. When a customer is in one of our learning spaces and needs support they currently have help phone they can call. At USC we are currently experimenting with using facetime to allow customers to contact our office for support. We are also using facetime to provide virtual training to our student technical assistants when they get stuck on a problem and need additional assistance from a full time staff.

Automated Windows Image Generation with Open-Source tools

Houston Griffith - Manager, Labs and Classrooms Computing

Virginia Commonwealth University

If you loathe the long, laborious, and lamentable task of creating a new Windows operating system image, then fear not, this session is for you! In this session, participants will learn how to start thinking like an automation engineer by doing what those folks do best. I will cover a basic introduction as well as an in-depth look at how to build images using a variety of Microsoft and open-source tools including PowerShell, Hyper-V, Packer, Vagrant, Chef, Git, and others. A basic demonstration of the process of automating the generation of a Windows client operating system image (Windows 10) will be kicked off approximately half-way through the presentation with a short 10 minutes Q&A at the end.

Windows Software Packaging with Chocolatey!

Houston Griffith - Manager, Labs and Classrooms Computing

Virginia Commonwealth University

Do you hate using outdated software deployment tools that rely on internal SMB/CIFS shares to deploy software to client end-points? Fed up with group policy software deployment never happening when you want it to? Does writing Puppet manifests to deploy a simple software package make you want to pull your hair out? Well now you don't have to! Come see how a little tool called Chocolatey that uses the industry-standard NuGet (originally a software sharing mechanism) can turn your life around and save you a TON of time. In this session, I will take participants on a journey through a basic introduction to software package management on Windows (client and server operating systems) and an in-depth look at how Chocolatey works and can save time, effort, and help get to that single Windows operating system image we've all been dreaming of (10 minutes). With demonstrations throughout the presentation (10 minutes), I will attempt to teach even the saltiest of system stewards how to effectively create Chocolatey packages, setup an internal web-server for distribution, and leverage existing behind-the-firewall infrastructure such as SMB/CIFS fileshares, end-point management solutions (SCCM, LANDesk, KACE, etc), and even group policy. Finally, after a short Q&A I will offer a workshop format for the remaining time of the session and provide hands-on assistance to participants who wish to try building a Chocolatey package for themselves. Participants do not need to know PowerShell to take part in the course but a basic understanding will help.

Patching a Diverse Set of Campus Computer Labs Using LANDesk

Matt Brooks - Technology Support Professional

SUNY Oswego

Until 2017, SUNY Oswego never had a true method for patching computer labs around our campus. With our LANDesk Management Suite overhaul, and our deployment of Windows 10, we've now adopted an ITSM model for patching our labs over the course of a scaled deployment once a month. Our patch process includes the OS, Office, and third-party application patches. This presentation will review our challenges, the evolving process, the human element, and our successes along the way.

Leveraging Open Source Solutions For Lab Management (FOG, Puppet, Chocolatey)

Imraan Khan - Help Desk Support Specialst II

Sarah Lawrence College

In an effort to save on costs, institutions worldwide are increasingly turning to open source software for their technology needs. FOG (Free Open Ghost) is a powerful and versatile software that presents a comprehensive open source solution for lab administrators looking to automate workstation imaging. Used in conjunction with Puppet and Chocolatey, administrators can leverage absolute control over workstation installations, updates, and imaging. This presentation especially focuses on leveraging FOG to image PCs, and using Puppet to achieve a defined state of software installation and configuration. After an introduction to each software, attendees will be taken through the use of each and how they work together, followed by (hopefully) live demonstrations.

Powershell - Introduction and Practical Uses

Christopher Wieringa - CS Lab Manager

Calvin College

This session will be a technical learning session, introducing Powershell for computer and lab management. It will cover the basics of how Powershell works, what advantages it has over using batch or VB scripts, and how it can be used remotely to manage labs of computers. We will cover file management, system information and status management, software installs, and Windows update patch management among other things. Attendees will be encouraged to bring their Windows laptop and learn together in their own Powershell session.

Printing Solutions, from Lab to Enterprise

Fuller Ming - Assistant Director for IT

UMD Dining Services, VPSA

There are many vendors that provide pay-for-print solutions to help cover the cost of printing in labs. Here at the University of Maryland, we actually have three solutions in place! Come learn the good, bad, and ugly about Pay-for-Print in a Lab or across campus. Learn about Pharos, PaperCut and WEPA, and how they all integrate with the student ID card for payment. Learn about management and support issues for each system and things your campus should consider if you implement such systems, or how you can improve what you already do. You can also Meet vendors for WEPA and ask questions

Managing labs with Citrix Provisioning Server

Jeff McKinney - Director, Engineering IT Operations

University of Maryland, College Park

The UMD Department of Electrical and Computer Engineering uses Citrix Provisioning Server (PVS) to manage 150 computers in teaching labs in a very dynamic environment. Requests for changes are received throughout each semester and require quick response. This session will describe the environment including the equipment in the teaching labs, software in the teaching labs, the server environment that supports PVS, and the process used to manage the lab computers.

Lab Master: Computer and Software Availability Maps in K2 KeyServer

Jason Schackai - Training and Implementation Specialist

Sassafras Software
  • Gene Mayro, Temple University

As our phones get smarter, and more of our communication happens digitally, we have come to expect that we can access any and all data directly from our phones. Collaborative learning spaces are terrific, but only if we can immediately access the productivity tools required to get the job done. So, what happens when a group of students arrives at a computer lab only to discover that all the computers are occupied?

The expensive‚ "solution" to this problem is to buy enough software to install everywhere, and buy enough computers to make labs larger than they need to be, guaranteeing constant availability. But imagine if students could easily track down open computers and software availability‚ "anywhere on campus" right from their phones? What if they could check operating hours and see a demand forecast for each lab, allowing them to avoid the availability problem altogether?

KeyServer‚ a mobile-friendly Computer Lab Availability Maps, which can be embedded on any university webpage, are designed to provide all of this functionality, and more. Join co-presenters Jason Schackai from Sassafras Software and Gene Mayro from Temple University for this demonstration of the product, including a peek at Temple‚ a real-world implementation, and learn how you can provide students, faculty, and staff with easy, intuitive access lab availability information, including:

  • Hours of operation
  • Daily and weekly demand forecast
  • Real-time computer log-in status, including operating system and installed software
  • Lab software availability list, installation count, and software locator
  • Campus-wide software search for tracking down alternate locations for critical applications

Lab administrators can even use KeyServer's Lab Maps to monitor system health across campus, direct security, and review a heat map of the most used computers. At the end of the session attendees will be provided a "sneak preview" of powerful new drawing tools for managing graphics, designing lab floorpans, and quickly laying out computer icons, all in the same place.